Returns & Exchanges

At The Derma Co, we want you to be completely satisfied with your skincare journey, which is why we offer a seamless 7-day return policy for unused and unopened products. If you experience an issue or receive a damaged item, we are committed to making it right through a swift exchange or refund process.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return within 7 days of delivery.

• 2.
  Quality Verification

  Upload clear images of the product, including the batch number and packaging, to help our dermatological team verify the condition of the item.

• 3.
  Reverse Pickup

  Once approved, our courier partner will arrive at your doorstep within 48-72 hours to collect the package in its original condition.

• 4.
  Refund Processing

  After the product reaches our warehouse and passes a quality check, your refund will be initiated to your original payment method within 5-7 business days.